At ep92, your privacy is taken seriously. This Privacy Policy explains exactly what personal data ep92 collects from Pakistani players, why we collect it, how it is stored and protected, who it is shared with, and what rights you hold over your own information. We believe you deserve full transparency — this document gives you that, plainly and completely.
These six commitments summarise our approach. The complete legal policy follows below — these cards are an overview, not a replacement.
ep92 does not sell, rent, or trade your personal information to any third-party advertiser, data broker, or marketing company. Your data exists solely to operate and improve your ep92 experience — nothing else.
All personal data transmitted between your device and ep92 is protected by SSL/TLS encryption. Sensitive fields such as payment details and identity documents are encrypted at rest using industry-standard protocols, ensuring your information cannot be intercepted or read by unauthorised parties.
ep92 only collects data that is strictly necessary for account operation, KYC compliance, payment processing, and responsible gaming obligations. We do not collect data speculatively or for purposes beyond what is stated in this policy.
As an ep92 account holder, you hold meaningful rights over your personal data — including the right to access, correct, restrict processing of, and request deletion of your information. These rights are exercisable at any time by contacting ep92 support through your registered account.
This Privacy Policy discloses every category of data we collect, every purpose for which we use it, and every third party we may share it with. There are no hidden data practices at ep92. If our practices change, this policy is updated and you are notified.
ep92 processes certain personal data — including KYC identity documents — as a legal obligation under anti-money-laundering (AML) regulations and our international gaming licence conditions. This processing is non-optional but is handled with the highest standards of confidentiality and security.
ep92 ("we", "us", "our") is committed to protecting and respecting the privacy of every player who uses the ep92 online casino and sports betting platform at ep92.ws. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This policy applies to all users of ep92, with particular relevance to Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, Peshawar, and across Pakistan. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
By registering an account with ep92, making a deposit, placing a bet, or otherwise using any part of the ep92 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to this policy, please cease using ep92 immediately.
Plain-Language Summary: This policy tells you what information ep92 collects about you, why we need it, who we might share it with, how long we keep it, and what you can do about it. We recommend reading it in full — it is written to be as clear as possible.
For the purposes of applicable data protection legislation, the data controller responsible for your personal information is ep92, the operator of the platform accessible at ep92.ws. As data controller, ep92 determines the purposes and means by which your personal data is processed.
ep92 operates under an international gaming licence. Any queries regarding data processing at ep92 may be directed to our support team via live chat on the platform or by email at the address provided in Section 15 of this policy.
Data Protection Officer: ep92 has designated a responsible person for data protection matters within the organisation. You may contact this individual by writing to ep92 support and marking your message clearly as a data protection enquiry. All such queries are escalated to the appropriate internal contact within 48 hours.
ep92 collects personal data from you through several means: directly when you provide it during registration or account management, automatically as you interact with the platform, and from third parties where necessary for compliance and payment processing. The categories of data we collect are as follows:
When you create an ep92 account, we collect the following mandatory information:
Prior to withdrawal processing or at our compliance team's discretion, we may collect the following identity documents:
We collect data related to your financial transactions on the platform, including:
ep92 does not store full card numbers or mobile wallet PINs on its own servers. Payment tokenisation is handled by our PCI-compliant payment processing partners.
We record detailed logs of your activity on ep92, including game sessions played, bet amounts and outcomes, sports markets wagered on (including PSL, international cricket, and other events), session duration, and any responsible gaming tool interactions such as deposit limit changes or cooling-off requests.
When you access ep92 via browser or mobile device, we automatically collect:
If you contact ep92 support via live chat or email, we retain records of those communications — including the content of messages, attachments, and the outcome of any queries or complaints — for quality assurance, compliance, and dispute resolution purposes.
| Data Category | Examples | Collected By |
|---|---|---|
| Registration Data | Name, DOB, address, email, phone | You (direct input) |
| KYC Documents | CNIC, passport, utility bill | You (upload) |
| Financial Data | Deposit/withdrawal records, PKR amounts | Platform + payment processors |
| Gaming Activity | Bets placed, games played, session logs | Platform (automatic) |
| Technical Data | IP address, device info, browser | Platform (automatic) |
| Communications | Live chat transcripts, email threads | You + platform |
ep92 uses your personal data solely for the purposes described below. We do not use your data for any purpose incompatible with this policy without first seeking your consent where required by applicable law.
No Profiling for Sale: ep92 does not build or sell player profiles for advertising purposes. Any profiling conducted internally is solely for responsible gaming monitoring, fraud prevention, and platform personalisation within ep92 — never for external sale or sharing with advertisers.
ep92 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:
Withdrawing Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting ep92 support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. Note that withdrawing consent for processing that is also required for contractual or legal compliance purposes may affect our ability to provide certain services to you.
ep92 does not sell your personal data to third parties. We may share your personal data with the categories of recipients listed below, and only to the extent necessary for the stated purpose:
We share financial transaction data with the payment processors and mobile wallet operators that facilitate your deposits and withdrawals — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, 1LINK, and USDT TRC20 network partners. These processors receive only the data necessary to execute and record each transaction. They are contractually obligated to maintain the confidentiality and security of that data.
We may share identity document data with third-party KYC verification service providers who assist ep92 in confirming the authenticity of CNIC documents, passports, and proof-of-address submissions. These providers process data solely for verification purposes under binding confidentiality agreements with ep92.
ep92's casino games — slots, live dealer tables, Dragon Tiger, and other titles — are provided by third-party game studios. These providers may receive a pseudonymised player identifier and session token to facilitate game loading and result recording. They do not receive your full name, contact details, or payment information.
ep92 is required to disclose personal data to regulatory authorities, gaming licence bodies, financial intelligence units, and law enforcement agencies — including relevant Pakistani authorities — where required by applicable law, court order, or licensing condition. Such disclosures are made without prior notice to the account holder where legally required.
We may share data with our legal advisors, auditors, and compliance consultants on a strictly need-to-know basis where required in connection with legal proceedings, regulatory examinations, or internal audits. All such parties are bound by professional confidentiality obligations.
In the event of a merger, acquisition, restructuring, or sale of all or part of ep92's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to data processing practices that results from it.
Data Sharing Summary: In every case where ep92 shares your data with a third party, we ensure that appropriate contractual safeguards are in place — including data processing agreements, confidentiality obligations, and security requirements. We do not share data with parties who cannot demonstrate adequate data protection standards.
ep92 uses cookies and similar tracking technologies on the ep92.ws website to ensure the platform functions correctly, to remember your preferences, to maintain your logged-in session, and to collect anonymous analytics data about how the platform is used.
You may configure your browser to refuse non-essential cookies or to alert you when cookies are being set. However, disabling strictly necessary cookies will prevent ep92 from functioning correctly, and you will not be able to log in or use the platform. Analytics and functional cookies may be declined without affecting core platform access.
No Third-Party Ad Cookies: ep92 does not permit third-party advertising networks to set tracking cookies on ep92.ws. We do not participate in cross-site behavioural advertising or retargeting programmes. Any cookies set on ep92.ws are operated by ep92 or its direct service providers only.
ep92 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by legal and regulatory obligations:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | 5 years after account closure | AML / licensing obligation |
| KYC identity documents | 5 years after account closure | AML / licensing obligation |
| Financial transaction records | 5 years after each transaction | AML / financial regulation |
| Gaming activity logs | 3 years after last activity | Responsible gaming / disputes |
| Support communications | 3 years after interaction | Quality assurance / disputes |
| Self-exclusion records | Indefinitely | Responsible gaming obligation |
| Marketing consent records | Until consent withdrawn + 1 year | Legal compliance |
| Technical / device logs | 12 months | Security / fraud detection |
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Self-exclusion records are retained indefinitely to ensure that re-registration requests from previously self-excluded players can be correctly identified and refused during any active exclusion period.
Subject to applicable data protection law and certain legal exceptions, you hold the following rights in relation to the personal data ep92 holds about you. All rights may be exercised by contacting ep92 support via live chat or email from your registered account:
ep92 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with notification of the extension provided within the initial 30-day window. ep92 may require verification of your identity before actioning any rights request to ensure that data is not disclosed to or actioned by an unauthorised person.
Limitations on Erasure: The right to erasure does not apply where ep92 is required to retain your data by law — for example, AML regulations require us to retain KYC documents and transaction records for five years after account closure regardless of any erasure request. We will always explain what data can and cannot be deleted and why.
ep92 implements a comprehensive range of technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ep92 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its effects.
Your Role in Security: While ep92 maintains robust security infrastructure, you are responsible for keeping your login credentials confidential. Enable two-factor authentication on your ep92 account, use a strong and unique password, and never share your login details with anyone — including anyone claiming to be an ep92 employee. ep92 will never ask for your password.
ep92 is strictly an adult platform. No person under the age of 21 is permitted to register, access, or use ep92 in any capacity. ep92 does not knowingly collect personal data from individuals under 21 years of age.
If ep92 discovers or is informed that personal data has been collected from a person under 21, that data will be immediately deleted, the associated account will be permanently closed, and any funds in the account will be handled in accordance with applicable regulatory requirements.
Parental Controls: If you believe a minor in your household may have accessed or registered on ep92, please contact our support team immediately via live chat so we can investigate and take appropriate action. ep92 takes underage access extremely seriously and will cooperate fully with any parental or guardian concern raised in good faith.
ep92's servers and some of its third-party service providers may be located outside Pakistan. When your personal data is transferred to, stored in, or processed in a jurisdiction outside Pakistan, ep92 ensures that appropriate safeguards are in place to protect your data to at least the same standard as it would receive under Pakistani law.
Safeguards used for international transfers include standard contractual clauses incorporated into data processing agreements with all relevant third-party recipients, binding corporate rules where applicable, and transfers only to jurisdictions that our licensing authority has assessed as providing an adequate level of data protection.
Pakistan-First Approach: Where technically and commercially feasible, ep92 prefers to use service providers with data infrastructure in or close to Pakistan to minimise cross-border data flows. However, certain global infrastructure — such as cloud hosting, CDN services, and global KYC verification providers — necessarily involves international data processing.
The ep92 platform does not contain links to third-party websites or services beyond those explicitly listed in the ep92 navigation structure. However, certain features — such as game loading from third-party game providers — may involve your browser communicating directly with third-party servers.
ep92 is not responsible for the privacy practices or content of any third-party game provider, payment processor, or other external service. We recommend reviewing the privacy policies of any third-party services you interact with through the ep92 platform. Game providers, in particular, operate under their own data processing terms and licensing conditions.
ep92 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players via email to their registered address and/or by displaying a prominent notice on the ep92 platform for a minimum of 30 days prior to the changes taking effect.
The "Last Updated" date at the top of this policy reflects the date of the most recent revision. Continued use of ep92 following notification of a policy update constitutes your acceptance of the revised policy. If you do not agree with any changes made, you should cease using ep92 and may request account closure by contacting our support team.
We encourage all players to review this Privacy Policy periodically to stay informed about how ep92 protects your personal data. Minor clarifications and non-material corrections may be made without formal notification, though the updated date will always be revised to reflect any change made.
Version History: ep92 maintains an internal archive of all previous versions of this Privacy Policy. If you require a copy of a previous version for any legal or compliance reason, please contact our support team and we will provide the relevant historical version upon verification of your identity.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which ep92 processes your personal data, please contact us through any of the following channels:
All data protection queries are acknowledged within 24 hours and fully responded to within 30 days of receipt. If your query involves a formal rights request — such as a Subject Access Request or an erasure request — please confirm your registered email address and username in your message so we can verify your identity without delay.
ep92 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to your query, you may escalate your concern to the relevant regulatory authority or gaming licence body, details of which are available from our support team on request.
Response Commitment: ep92 targets a full response to all privacy-related queries within 7 business days under normal circumstances. The 30-day legal maximum is a regulatory ceiling, not our standard operating timeline. We take data protection seriously and aim to resolve concerns quickly and completely.
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