Gaming at ep92 should be entertaining, social, and — above all — safe. We genuinely care about every player's wellbeing, whether you are betting on PSL cricket from Karachi or spinning slots in Lahore. This page outlines the tools, policies, and resources ep92 has in place to keep your experience healthy and within your control.
Responsible gaming is not a checkbox for us — it is built into every layer of the ep92 platform, from account registration to daily session limits. Here is what we have in place for you.
Every new ep92 account is subject to mandatory identity verification. We check CNIC or passport details to confirm you are 21 or older before your account is activated. There are no workarounds — age gating is enforced at every entry point on the platform, including app and web.
Set a daily, weekly, or monthly cap on how much PKR you can deposit or lose on ep92. Once your chosen limit is reached, the platform will not accept further deposits for that period — no override, no exception. Limits take effect immediately when lowered and after a cooling-off period when raised.
ep92 can alert you after a set gaming duration — 30 minutes, 1 hour, or a custom interval of your choice. When the reminder fires, the platform pauses briefly and asks whether you want to continue or log out. This simple nudge is one of the most effective responsible gaming tools available.
If you feel you need a break from gambling, ep92's self-exclusion feature lets you lock your account for a minimum of 6 months, or permanently. During self-exclusion, you cannot log in, deposit, or receive any marketing from ep92. Permanent exclusions are never reversed. This tool is available 24/7 from your account settings.
Your full betting and gaming history — every wager, every outcome, every deposit, and every withdrawal — is available in your account dashboard. Reviewing your statement regularly helps you understand your actual spend versus your perception of it. Honesty with yourself starts with clear data.
ep92's internal systems monitor gameplay patterns for indicators of problem gambling — such as rapid increases in bet size, unusually long sessions, or frequent late-night activity. If our system flags a concern, our responsible gaming team may reach out proactively. This is not surveillance — it is care.
Self-exclusion is the strongest responsible gaming tool ep92 offers. If you feel your gambling has moved beyond entertainment — if it is causing stress, affecting your finances, or impacting your family life in Karachi, Islamabad, or wherever you are in Pakistan — please use this tool without hesitation. The process takes under two minutes.
Important: Once a self-exclusion period is active, ep92 cannot lift it early under any circumstances — including at your own request. This is intentional. The cooling-off period is a firm boundary designed to protect you. Permanent exclusions are irrevocable.
Navigate to ep92.ws and log in using your registered mobile number and password. Make sure you are on your own device in a private setting — self-exclusion is a personal decision and should not be made under pressure.
Click on your account icon at the top right of the screen and select "Account Settings" from the dropdown menu. Then navigate to the "Responsible Gaming" tab within your settings panel.
Choose your exclusion period: 6 months, 1 year, 3 years, or Permanent. There is no minimum wait time between setting a limit and it taking effect — self-exclusion activates instantly upon confirmation.
ep92 will ask you to confirm your choice once. Upon confirmation, your account is immediately locked, all active sessions are terminated, and you are logged out. You will receive a confirmation email at your registered address.
Self-exclusion removes access to ep92 — but for some players, additional support is valuable. ep92's responsible gaming team is available via live chat even for excluded players who need guidance on further resources or who have concerns about their gambling behaviour.
Alternative route: If you are unable to access your account settings, you can also request self-exclusion by contacting ep92 support directly via live chat. Our team will action the request on your behalf within minutes and confirm via email.
All limits below are available to every ep92 account holder at no charge and with immediate effect when reducing. Increasing a limit requires a 48-hour cooling-off period — this is a deliberate safeguard, not a technical delay.
How to access your limits: Log in to ep92, go to Account Settings, and select the Responsible Gaming tab. All controls listed above are available there in a single interface. Changes are saved instantly. No support ticket is required for any self-imposed limit.
Answering these questions honestly takes two minutes and can provide genuine clarity about your relationship with gambling. If you answer "yes" to several of these, we strongly encourage you to use ep92's limit tools or contact our support team.
If you answered yes to two or more questions: This does not mean you have a gambling disorder, but it does suggest that your gambling habits may benefit from some adjustment. ep92 encourages you to set a deposit limit, take a cooling-off period, or speak to our responsible gaming team via live chat. You can also reach out to a mental health professional or a gambling support service in Pakistan.
Strict KYC checks at registration and before withdrawals ensure that every ep92 account belongs to a real, verified adult. This protects both the player and the integrity of the platform.
ep92 can send you push notifications and SMS alerts (to your Pakistani mobile number) when you approach your set deposit or session limits, giving you a heads-up before you reach the boundary.
Do not want promotional emails or bonus offers? You can opt out of all marketing communications from ep92 at any time from your account settings. During self-exclusion, marketing is automatically disabled.
ep92 strongly recommends that parents and guardians in Pakistan use device-level parental control tools to prevent underage access to gambling platforms. Protect your children — gambling is for adults only.
ep92 is a gaming platform, not a counselling service — and we recognise the limits of what we can offer. If you or someone you know in Pakistan is struggling with problem gambling, the following resources provide professional, confidential support.
Pakistan's mental health services include dedicated helplines accessible from Karachi, Lahore, Islamabad, Faisalabad, and other major cities. If gambling is contributing to anxiety, depression, or financial distress, speaking to a mental health professional is a positive and courageous step. Search "mental health helpline Pakistan" for your nearest service.
In Pakistani culture, family bonds are strong — and for many players, speaking honestly with a trusted family member, friend, or religious leader about a gambling concern is the most effective first step. You do not have to face this alone. Community support is one of Pakistan's greatest strengths.
ep92's support team is available around the clock via live chat on the platform. If you need help setting a limit, activating self-exclusion, or just want to talk through a concern with someone who understands the ep92 platform, our team is here any time — day or night, seven days a week.
For non-urgent responsible gaming queries, questions about your self-exclusion status, or requests for a copy of your gaming history statement, you can reach ep92's dedicated responsible gaming team by email. Contact details are available in your account dashboard and in the footer of this page. Email: [email protected]
International Responsible Gaming Resources: ep92 operates under an international gaming licence whose licensing authority maintains responsible gaming guidelines and player protection standards aligned with international best practice. These standards inform the tools and policies described on this page. If you wish to understand more about international responsible gaming frameworks, the GamCare and Gambling Therapy organisations provide free online resources and live chat support accessible from Pakistan.
ep92 is Pakistan's premier casino and sports betting platform — and we want your experience to stay fun, controlled, and sustainable. Set your limits today, use our tools, and remember: gambling is entertainment, not a solution. You must be 21 or older to play.